Healthcare professionals' exposure to mobbing behaviors and relation of mobbing with job satisfaction and organizational commitment


Erdogan V., Yildirim A.

9th International Conference on Theory and Application of Soft Computing, Computing with Words and Perception (ICSCCW), Budapest, Macaristan, 22 - 25 Ağustos 2017, cilt.120, ss.931-938

  • Cilt numarası: 120
  • Doi Numarası: 10.1016/j.procs.2017.11.328
  • Basıldığı Şehir: Budapest
  • Basıldığı Ülke: Macaristan
  • Sayfa Sayısı: ss.931-938

Özet

To determine the healthcare professionals' exposure to mobbing behaviors and the relation of mobbing with job satisfaction and organizational commitment. Of 897 healthcare professionals, 715 subjects were reached and 479 participants precisely completed the questionnaires were enrolled. Demographic and occupational information was obtained via a questionnaire structured by the authors. The Mobbing Behaviors Scale, Minnesota Satisfaction Questionnaire, and Organizational Commitment Scale were also administered. The mean age of the participants was 37.3 +/- 8.3 years; of the participants, 77% were female and 72.7% were nurses. The rate of exposure to one of the sub-dimensions of mobbing scale at least once in the last year was 66.4% for isolation, 71.8% for attack on professional status, 78.1% for attack on personality, and 28.4% for direct negative behaviors. Females as compared with males and participants with low income as compared to high income were more exposed to mobbing. Postgraduate participants less commonly suffered from mobbing. The nurses as compared with doctors were more exposed to mobbing and the individuals with an occupational experience of >10 years were more exposed to mobbing. Exposure to mobbing was negatively correlated with external and general job satisfaction. Attack on personality and direct negative behaviors sub-dimensions were negatively correlated with internal satisfaction. Isolation, attack on personality, and direct negative behaviors sub-dimensions were positively correlated with normative commitment. The rate of exposure to mobbing was quite high among healthcare professionals. Although job satisfaction is lower among the victims of mobbing, organizational commitment was not influenced much. (c) 2018 The Authors. Published by Elsevier B.V.